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716-692-2342

Emergency
716-692-2100

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Emergency, Non-Emergency, & Event Standby Services

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Testimonials

Michael K.

“My mom has had multiple falls lately, and as she is getting older it’s happening more often. Her Rapid Response pendant has alerted Twin City Ambulance numerous times, and each and every encounter has been fantastic. The crews assist her, professionally evaluate her, and ensured she wasn’t injured. The compassion shown by TCA is remarkable. I feel so much better knowing such a quality service is just a phone call away! Keep up the good work, and stay safe!”

Flower B.

“Excellent service. Ari Sanders and the two women that were with him were very compassionate, patient, warming, assertive, and professional. They were all phenomenal.”

Fred S.

“Excellent, courteous, professional service. They arrived within a minute of my emergency call. Very happy with Twin City Ambulance. You’re truly a wonderful company I hope I never have to use again, but if I do I know I can trust you!”

Tishekia K.

“Fast, dependable, and very professional at getting me comfortable and feeling safe. I would definitely consider using Twin City Ambulance again. Paramedic O’Keefee and the driver get 5 stars from me. Thanks again.”

C.G.

“I had a female neighbor who just had back surgery call me at 3 AM, she was unable to stand and needed to use the bathroom. She pleaded with me to take her back to the hospital. I called 911 and spoke to a young lady at Twin City. The ambulance arrived in 10 minutes. The crew was very caring and compassionate and did an excellent job of getting her into the ambulance and to the hospital. Thanks for the great service.”

Twin City Ambulance Patient Information

We are proud to provide emergency and non-emergency ambulance services and EMS standby services to WNY. Below are relevant forms for Twin City Ambulance patients.

Have a General Question?

CPR training with Twin City Ambulance

Patient Information

If you need a copy of your medical records, please email medicalrecords@tcaems.com to submit a request.

Compliance Feedback

*Note: Messages sent using this form are NOT confidential. Avoid sending highly confidential information or private information through this system.

FAQs

What ambulance services does Twin City Ambulance offer in Amherst, NY?

Twin City Ambulance is a family-owned ambulance service that offers a variety of emergency and non-emergency transportation services in the Amherst, NY area. This includes:

  • Emergency ambulance services
  • Non-emergency ambulance services
  • Event medical services
  • Inter-facility transportation

Do you provide EMS training courses at Twin City Ambulance?

Yes, Twin City Ambulance offers EMS training courses. Our website provides more information about our training programs.

What is the difference between emergency and non-emergency ambulance services?

Emergency ambulance services are used for critical situations where a patient’s life is in danger. Non-emergency ambulance services transport patients who are not in critical condition but still need medical care. This could include transporting patients to and from doctor’s appointments, dialysis centers, or other medical facilities. It is important to note that non-emergency ambulance service still has to be medically necessary and is usually ordered by a physician or treating facility.

Why are ambulances so expensive?

Most ambulance services are not subsidized or paid except when they transport patients. The bill reflects the cost of maintaining a state of readiness and providing immediate response to sick and injured patients in our community. While the gross charge may seem like a lot, it is important to note that most bills are paid at set rates by government payers, like Medicare and Medicaid, and negotiated rates by commercial insurers. If you have a question about your bill, please contact us.

If you have a non-emergency question, please get in touch with us at 716-692-2342.

Contact

Twin City Ambulance
555 Commerce Drive
Buffalo NY, 14228

Hours

Open 24 hours

Proud Members of:

United New York Ambulance Network logo
American Ambulance Association logo
Chamber of Commerce of the Tonawandas logo